Service / 04 Operate
Managed AI Optimisation & Support
Ongoing operation of AI systems: monitoring, model updates, cost optimisation and continuous improvement.
/ 01The business problem
Why this matters
AI systems need more care after launch than traditional software. Models are deprecated, providers change pricing, content drifts and users find new ways to ask questions.
Our managed service keeps systems healthy and improving, with clear service levels and regular reporting.
Who it is for
- Organisations without an in-house AI operations team
- Teams that built AI systems and need ongoing support
- Product owners focused on adoption and value
/ 02Scope
What the engagement covers
- 01Monitoring and incident response
- 02Model and dependency upgrades with regression testing
- 03Cost and latency optimisation
- 04Content and index maintenance
- 05Monthly quality and usage reporting
- 06Improvement backlog management
/ 03Technical approach
How we work on it
Operate with evidence
Decisions on upgrades and changes are made from evaluation results and usage data.
Optimise continuously
Routing, caching and prompt efficiency reduce cost without lowering measured quality.
Report plainly
Monthly reports show quality, incidents, costs and improvements in language sponsors can use.
/ 04Process
From first call to production
- 1
Consultation
A focused conversation about the problem, constraints and what success would mean.
- 2
Discovery
Evidence gathering: data samples, process walkthroughs and a measured baseline.
- 3
Proposal
Scope, approach, team, timeline, risks and a fixed or estimated price.
- 4
Delivery
Iterative sprints with demos and evaluation results at each milestone.
- 5
Handover or run
Documentation, runbooks and training, or ongoing operation by our team.
/ 05Deliverables
What you receive
- Service level agreement
- Monitoring and on-call coverage
- Monthly service reports
- Upgrade and optimisation releases
- Quarterly roadmap reviews
Engagement options
Ongoing partnership
A monthly capacity agreement for continuous improvement, operations and support with agreed response times.
Hypercare
Intensive support for the first weeks after a launch, then a step down to a standard retainer.
/ 06FAQ
Common questions
Do you support systems you did not build?
Yes, after an onboarding assessment of architecture, code quality and monitoring.
What response times do you offer?
Response times are agreed per contract based on the criticality of the system and the coverage hours you need.
Related solutions
Related product concepts
Talk to an engineer about managed ai optimisation & support
Bring the problem and any constraints. You will leave the conversation with an honest view of the options, even if the answer is not us.